Terrible, horrible experience!!! Order was – engrave a name and date on silver cup. What was to be a 2-3 day turnaround turned into 2 Weeks and sitting in their office for 2 hours waiting while they engraved it. Owners excuse was “sorry, we were slammed”. Then the engraving was terrible and the cup now had 2 dents to which the owner stated the 40 year old cup “looks more authentic”. Terrible experience!!!